Delivery
Shipping Method
We utilize DHL for all our deliveries to ensure prompt and reliable shipping services.
Dispatch Notification
Once your order is dispatched, you will receive a notification via email or SMS containing tracking details. This will allow you to monitor the status and whereabouts of your package.
Shipping Duration
While we aim to process and dispatch orders promptly, please note that your order will be shipped within 2–3 days upon placing the order. If your requested piece is in stock or ready earlier, we will notify you and arrange immediate shipment.
Special Packaging Request
Should you have any special packaging requests or require gift packaging, please contact our team, and we will do our best to accommodate your preferences.
Returns
Non-Refundable Policy
Please note that all orders are non-refundable. However, if you encounter any issues or damages with your order, we encourage you to reach out to our team, and we will address each case on an individual basis.
Damaged or Faulty Items
In the event that you receive a damaged or faulty item, kindly contact us immediately. We will carefully review the issue and provide a suitable resolution to ensure your satisfaction.
Color Discrepancies
Due to the hand-dyeing and handcrafting process of each piece, slight discrepancies in color may occur. We strive to maintain quality and consistency to the best of our ability but please be aware of this possibility when making your purchase.
Case-by-Case Assessment
Our team will assess each return request on a case-by-case basis. We appreciate your understanding and cooperation in this matter.
Care Instructions
To preserve the quality and longevity of your Sanah Yasin piece, please adhere to the care instructions provided. All our pieces are dry clean only.